We pride ourselves on our product quality with strict quality control checks. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns Guarantee for each order. Buy with confidence and enjoy a great shopping experience!
Valid items can be returned/exchanged within 30 days of the ship date of your order. Returned products will only be accepted if they are in unused condition with the original packaging intact and the return is completed through our warehouses. Our warehouse staff will check the package. We cannot guarantee that the item will be accepted as a valid return if it does not meet these requirements. If the item is not accepted as a valid return, the customers may not receive the refund or exchange.
We will NOT accept returns in the following conditions:
1. Items outside the 30 days warranty time frame.
2. Used, previously installed or misused items.
Notes: All returns must be authorized by our Team via the Support Center. Returned item without a Return Merchandise Form (RMA) will not be accepted.
Returns Process & Time-Frame
Please carefully follow our returns process to minimize any delays:
1. If your item is returnable (see above), please submit a ticket in our Support Center stating your:
Reason for return
2. Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.
3. Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.
Kindly allow 3-6 business days for our after-sales team to process your request. After this, please note the refund times below:
For credit card refunds, please allow between 7-14 business days for the transaction to process.
For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.
Return Shipping Costs & Address
We aim to offer services that will benefit all of our loyal customers. All of our other worldwide customers can return to our warehouse. Please always Contact Us prior to returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandize Authorization) with the related address.
1. All shipping fees are at the customers' expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered method that is available.