Shipping Policy
Please review carefully before placing your order.
** Please be aware of seasonal shipping delays. Orders may take up to 3 weeks to arrive. If you are in immediate need of a product please contact us for inventory and an invoice.
Now offering shipping to Alaska and Hawaii. Please contact us for a shipping quote before ordering.
Shipping Coverage
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Freight shipping only within the lower 48 states.
- Fulfillment times are 6-10 business days.
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Two-Post and Four-Post Lifts:
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Customer must provide a forklift for unloading.
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If no forklift is available, we can arrange terminal delivery for pick-up instead.
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Additional Services & Fees
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Residential Delivery: $80
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Liftgate Service: $80 (not available for two post lifts, four post lifts, and select scissor lifts; contact us to confirm before ordering)
Customer Responsibilities
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Customers are responsible for unloading freight from the truck.
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A forklift or unloading dock service is strongly recommended.
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Customers are responsible for any re-delivery fees if the carrier cannot complete delivery.
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Do not sign for damaged or incomplete shipments. Contact Customer Service immediately if items are missing or damaged.
Inspection & Claims
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Carefully inspect your order before signing the Bill of Lading or delivery receipt.
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All visible damage or missing items must be noted on the delivery receipt at the time of delivery.
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Report concealed damage or shortages to our Customer Service team within 48 hours of delivery.
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If no issues are noted at delivery, the shipment will be considered received in satisfactory condition.
- To file a claim, please complete our Shipping Damage Report Form: https://katoolautoequipment.zendesk.com/hc/en-us/requests/new?ticket_form_id=35180736771732
