Shipping Policy

Please review carefully before placing your order.

** Please be aware of seasonal shipping delays. Orders may take up to 3 weeks to arrive. If you are in immediate need of a product please contact us for inventory and an invoice.

Now offering shipping to Alaska and Hawaii. Please contact us for a shipping quote before ordering.

Shipping Coverage

  • Freight shipping only within the lower 48 states.

  • Fulfillment times are 6-10 business days.

  • Two-Post and Four-Post Lifts:

    • Customer must provide a forklift for unloading.

    • If no forklift is available, we can arrange terminal delivery for pick-up instead.

  • Commercial freight shipping rates for lifts range from $300–$1,300 depending on the model. This does not include liftgate service or residential delivery fees, which are additional if required.

Additional Services & Fees

  • Residential Delivery: $80

  • Liftgate Service: $80 (not available for two post lifts, four post lifts, and select scissor lifts; contact us to confirm before ordering)

If liftgate service is requested for an item that is not eligible under the standard rate, additional charges will apply based on carrier requirements. 

Delayed Shipment & Storage Fees

Customers who require a delayed shipment must notify us at the time the order is placed. If delayed shipping is not requested in advance, customers must be prepared to receive their shipment based on the estimated delivery date provided in the carrier’s tracking information.

If the customer is unable to accept delivery and the carrier is required to hold or store the shipment, additional storage or holding fees may apply. Any fees assessed by the carrier will be the responsibility of the customer.

Change of Delivery Address

Please verify that the shipping address provided with your order is correct before shipment. Once an order has shipped, any request to change the delivery address may be subject to a reconsignment fee charged by the freight carrier. Any applicable reconsignment fees will be the responsibility of the customer.

Customer Responsibilities

  1. Customers are responsible for unloading freight from the truck.

  2. A forklift or unloading dock service is strongly recommended.

  3. Customers are responsible for any re-delivery fees if the carrier cannot complete delivery.

  4. Do not sign for damaged or incomplete shipments. Contact Customer Service immediately if items are missing or damaged.

Inspection & Claims

  • Carefully inspect your order before signing the Bill of Lading or delivery receipt.

  • All visible damage or missing items must be noted on the delivery receipt at the time of delivery.

  • Report concealed damage or shortages to our Customer Service team within 48 hours of delivery.

  • Due to the nature of freight shipping, minor scratches or cosmetic imperfections may occur and are considered normal. These cosmetic issues are not covered under warranty.
  • For cosmetic damage caused during shipping, any compensation is determined by the freight carrier and is subject to their approval.

  • If no issues are noted at delivery, the shipment will be considered received in satisfactory condition.

  • To file a claim, please complete our Shipping Damage Report Form: https://katoolautoequipment.zendesk.com/hc/en-us/requests/new?ticket_form_id=35180736771732 

 

             

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